Technical Support

If you encounter any difficulties working with one of our products, please proceed with these steps:

  1. Review your product manual. It contains valuable hints facilitating your work with the product.
  2. Make sure that you have installed the latest version of the driver. The drivers can be found in our download section.

Optionally you can visit our user forum. Maybe other users can help troubleshooting your issue.

If these first steps could not help you, please fill the support request form below and submit your problem description to our technical support department.

Technical Support Form

You can request technical support with this web form. Please fill all required and applicable fields. Required fields have a blue background and are marked with the asterisk (*). Please note that information in not required fields allow us to analyse your problem more efficiently. Thus we can help you more quickly. Finally click the submit button and your information will be immediatly sent to our support department. We will contact you by e-mail, when your support request was processed.

Personal information
Given name / Name /
Company
E-mail*
Leave this field empty:
Information about the product
Product*
Serial Number
Number installed*
Driver Version*
Information about your PC
Operating System*
Service Pack*
Mainboard*
Manufacturer/Type
/
Processor*
Type/Clock
/
Memory MByte
Graphics Card
Manufacturer/Type
/
Network Card
Manufacturer/Type
/
Voice Modem
Manufacturer/Type
/
USB Host Controller*
USB Devices
More Soundcards
Information about the problem
Situation*
Error Messages
Application Program
Audio Interface
Description*
Send options

Support by phone

The technical support department is also available for you by phone:

  • Monday to Thursday: 9am to 12am and 1pm to 5pm

Note: All times correspond to GMT+1.

Phone: +49 (0) 341 5893222

Please have the following information ready:

  • Product/number
  • Driver version
  • Operating system (Service pack)
  • Mainboard (Manufacturer/Type)
  • CPU (Type)
  • RAM Memory
  • other soundcards, USB devices
  • Graphic-/Network card (Type)
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